TECHNICAL SKILLS

Technology Stack: SQL (Structured Query Language), CRM (Salesforce), Data Analytics (MixPanel, Tableau, Adobe Analytics, Google Analytics & Data Studio), Project Management (Jira, Confluence, Trello, Monday, YouTrack, XWiki, Airtable), UX/UI (Figma, Swift), Adobe Creative Suite (Lightroom, Photoshop, Illustrator, InDesign), AI Development & Prototyping (Claude, OpenAI Developer Platform, Dify, Lovable, n8n)

PRODUCT MANAGEMENT / MARKETING EXPERIENCE

H1 @ New York, NY | 2025 - 2026

Senior Product Manager - Clinical Trials Platform Management

  • Supported $800K+ in contracted enterprise revenue by delivering clinical trial workflows integrating pharma clients’ CTMS data, leading execution across Data, Engineering, Design, QA, Customer Success, and Sales.

  • Supported a $150K enterprise renewal by defining and delivering Open Claims, Closed Claims, Mortality, and EHR data integrations that enabled customers to build targeted patient cohorts within the platform.

  • Scoped, prototyped, and launched the MVP for H1’s Site Capabilities Profile, combining self-reported data, AHA data, and custom matching logic; doubled average time spent on site profiles.

  • Launched a Global Disease Burden module enabling users to assess disease prevalence across countries; achieved 100% user adoption and generated client demand for expanded disease and market-level data.

  • Reduced quarterly roadmap planning time by 50% by building an automated feedback pipeline that centralized and synthesized customer feedback to surface retention risks, competitive gaps, and high-impact product opportunities.

  • Led quality validation for AI-powered product experiences, stress-testing model outputs, identifying edge cases and failure modes, and partnering with Engineering to improve reliability ahead of release.

WebMD – Medscape @ New York | Nov 2021 – Present

Product Manager - User Acquisition, Engagement & Growth + Platform Management

  • Improved targeted ad monetization and user segmentation by 10% by automating the identification/verification of 26% of users as healthcare practitioners and spearheading the development and research of APIs.

  • Increased user registration by 5% and engagement by 10% and led iterative A/B testing and experimentation strategies to drive an additional 1% conversion rate optimization.

  • Reduced support tickets by 45%, streamlining query resolutions for HR and IT, and enhanced knowledge retrieval of technical requirements for product teams by spearheading Generative AI Large Language Model-based chatbots.

  • Resolved 80% of user data discrepancies by querying and conducting deep dive analysis using SQL; constructed dashboards on Adobe and Tableau and conducted research and analysis to drive data-driven decision-making.

  • Increased engagement 5x for Medscape’s AI-powered transcription tool by conducting in-depth user interviews with health care practitioners and research to identify key pain points, align features with user needs, and drive product-market fit.

  • Enhanced internal tools and led user data integration across platforms (Salesforce, RabbitMQ, Artemis), ensuring targeted advertising alignment across global networks and achieving full CCPA, GDPR, and HIPAA compliance.

Tokopedia @ Jakarta, Indonesia | 2018 – 2020

E-Commerce Product Manager – Seller Platform, User Onboarding and Subscriptions

  • Drove a 2% increase in premium subscriptions, leading the shift from a subscription to a commission-based revenue model, and enhancing CMS and CRM tools to increase user retention and Life Time Value.

  • Boosted merchant revenue by 3% by implementing a 'purchase again' and subscription model, enabling consistent income streams and improving transaction ease for consumers through seamless UX integration.

  • Reduced registration errors by 90% and generated $2,000 in monthly savings by overhauling the onboarding and registration processes and streamlining user data management through refined store and product policies.

  • Improved the first stage of the conversion funnel by 100% and tripled the monthly sales for new merchants by enhancing premium features that increased store traffic and optimized sales.

  • Developed comprehensive onboarding journeys and Go-To-Market GTM strategies, to educate and engage merchants, in collaboration with Product Marketing, Sales, and Customer Success teams.

  • Directed a cross-functional team of 10+ (designers, software developers, QA) across product phases, ensuring smooth collaboration and timely delivery of key features across Web, Mobile, and App.

EDUCATION

New York University @ New York, New York, USA | Sep 2021 – Dec 2022

M.Sc Master of Science in Management of Technology & Innovation

Chapman University @ Orange, California, USA | Sep 2013 – May 2017

M.Sc Master of Science in Management of Technology & Innovation

CERTIFICATIONS & OTHER

GoPractice Artificial Intelligence/Machine Learning Simulator for PMs

Salesforce Associate Certification

Google UX Design Professional Certificate

IBM Data Science Professional Certificate

UESCACertified Running Coach

Nike Running Pacer

Languages – English, Indonesian